Task Area 5 - IT Operations and Maintenance
The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:
- Operational Support
- Software Maintenance and Upgrades
- Telecommunications Maintenance (Data, Voice, Images, including Wireless)
- Infrastructure Management Services (IMS)
- Configuration Management
- Network/Hardware Support
- Help Desk/IT Support
- Resource Management
- Backup and Recovery Management
- Installation, Configuration, and Tuning
- Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
- System Management
- IT Training
- IT Operation and Maintenance Planning
- Data Quality Management
- Transformation Services
- Continual Service Improvement
- Balanced Scorecard for Operations
- IT Infrastructure Optimization